Frequently Asked Questions
Expert guidance on your fine jewelry and timepiece purchases.
Are all your gemstones and diamonds ethically sourced?
Yes, Trabert Goldsmiths is committed to ethical sourcing. We strictly adhere to the Kimberley Process and work exclusively with trusted suppliers who guarantee conflict-free diamonds and responsibly mined gemstones.
What is your shipping policy for high-value items?
We offer complimentary, fully insured overnight shipping for all domestic orders over $500. For security purposes, an adult signature is required upon delivery for all high-value packages.
Do you offer custom jewelry design services?
Absolutely. Our master goldsmiths specialize in bespoke creations. You can schedule a consultation to discuss your vision, select materials, and watch your unique design come to life through our custom process.
What is your return and exchange policy?
We accept returns on non-customized jewelry in its original condition within 14 days of purchase. Please note that custom designs, engraved items, and resized rings are considered final sale.
Do you provide appraisals for insurance purposes?
Yes, every purchase at Trabert Goldsmiths comes with a complimentary detailed appraisal. We also offer independent appraisal services for heirlooms and pieces not originally purchased from our store.
How should I care for and maintain my jewelry?
We recommend bringing your jewelry in every six months for a professional cleaning and inspection of the settings. At home, use a soft brush and mild soap for most gemstones, but avoid harsh chemicals and ultrasonic cleaners for porous stones like opals or pearls.